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09-26-2019 How to create omni channel customer experience in the B2B sector
In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector.
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09-26-2019 Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone
No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, \"Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.
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09-26-2019 How to get your customer service teams motivated to deliver magical service
In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen.
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09-26-2019 How to Hire to Reduce Employee Turnover and Improve Customer Service
In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience.
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09-26-2019 The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers
In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences.
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09-26-2019 Social Chat How to Promote Yourself on Social
Top customer experience expert Chip Bell is a romantic at heart. So when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.
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09-26-2019 Gaining Customer Experience Momentum
In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company.
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09-26-2019 How to get your employees obsessed with customer service
In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth
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