Omnichannel Customer Service: Method to Madness
Dec 17, 2019
Imagine calling your friend one day to talk about a problem you’re having with your mother.? You call, chat, and…
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CX
Customer of the Future: As Told By Wall-E
Nov 13, 2019
Remember Wall-E? Pixar’s little trash compactor spent his days cleaning up trash on now inhabitable planet Earth, liked Hello, Dolly!…
8 Customer Experience Experts: Best Practices - SmallBizCX Recap
Nov 04, 2019
Customer experience experts always advise focusing on the customer. That is what makes a company stand out from the competition.…
Human After All: Experts Tell How to Make Customer Experience Personal
Aug 16, 2019
In any business keeping up with your competitors is an important thing.? Standing out in a crowd of companies that…
Disney Customer Experience: The Magic of No Worries
Aug 09, 2019
??As soon as you walk in and see the statue of Walt and Mickey you are immediately back to being…
12 books That Will Turn You Into A Costumer Experience Superstar
Jul 31, 2019
For millenniums, humans and books grew and evolved together. Today, as millennials become the predominant generation, books seem to have…
Six Steps to Successful Customer Journey Mapping
Jun 26, 2019
Customer journey mapping - what is it? “Try to see it my way, Only time will tell if I am…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…