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Unless you've unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from…
When is a business delivering the best customer service possible? It’s when zero customers interact with customer service. This may…
[caption id="attachment_2164" align="alignleft" width="300"] Courtesy of FreeDigitalPhotos.net[/caption] If you oversee a help center, you’ve likely noticed that unpredictable call volumes…
Analytics are a manager’s best friend. By collecting massive amounts of customer data into neat reports, they allow management to…
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