Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
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First Words Matter: Guide to Customer Greetings
Sep 15, 2020
You never get a second chance to make a first impression.? Will Rogers was on to something when he said…
5 SMS Marketing Mistakes and How to Avoid Them
Mar 03, 2020
When it comes to business, you want to stay in contact with your customers. But, you also want to reach…
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.?…
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve.? For me, it’s loud chewing.? I (and I cannot stress this enough) absolutely hate when…
What Will the Future Be Like? Customer Experience Experts Weigh-In
Aug 21, 2019
Are you ready for the future? Let me rephrase that...is your business ready for the future? There's only one way…
4 Email Support Tips to Up Your Customer Service Game
Jun 19, 2019
Despite new technologies, email communications remain relevant. How can customer service representatives use them effectively? Haircut. Email. Customer Service. A…
Customer Experience Expert Round-Up: 6 Brands That Are Getting it Right
Jun 13, 2019
Customer experience horror stories are rampant. Everybody has one. On any given day, you can turn on the news or…
20 Ways To Make The Live Chat Experience More Personal
Jun 06, 2019
Yes, people want speed and convenience. But, what they really want is a personalized experience. Have you ever called a…
How to Be Productive With a Pi?ata Full of Bees Hanging Above Your Head
Oct 10, 2018
This can happen to anyone. You sit down at your desk to work and you notice that there is a…