Top 5 Call Center KPIs to Measure for Success
Sep 21, 2020
You might think you have the best call center and support team in the world. But can you prove it?…
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Customer Service Tips
Here Comes the Bride… and She’s Using Live Chat Text Messaging
Jan 24, 2020
As a local, family-owned, brick and mortar business, we are always looking for ways to differentiate ourselves and stay relevant.?…
Chatbots: The Business Guardian Angel!
Jan 15, 2020
Chatbots, a form of artificial intelligence, conduct chat through auditory or textual methods. Their purpose is to help businesses answer…
5 Ways Technology Will Influence The Future Of Customer Service
Jan 02, 2020
For any business to excel, impeccable customer service is simply non-negotiable. Great customer service will not only pull in new…
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6 Small Business Tips for Tracking Customer Service Issues on the Cheap [Infographic]
Dec 05, 2019
The sky is blue.? Water is wet.? Elvis is the King. Great customer service will get you loyal customers… These…
Why Creating a Customer-Obsessed Culture Shouldn’t be Your New Year’s Resolution
Nov 21, 2019
Ah, New Year’s resolutions. We make them every year. We have every intent of running those miles, cutting those calories,…
The Pros and Cons of "Live Chat" Support vs. Traditional Phone Support
Oct 30, 2019
As a self-admitted anal-retentive personality, I have a strong passion for lists. List-making makes me feel organized and like I…
Always Be Amazing: A Lesson in Lombardi Time with Shep Hyken
Oct 24, 2019
Vince Lombardi was a great football coach.? But, he was an even more amazing leader.? Why? Because, the Green Bay…
Triggered by the 7 Service Triggers: Know What Sets Your Customers Off
Oct 08, 2019
Everyone has a pet peeve.? For me, it’s loud chewing.? I (and I cannot stress this enough) absolutely hate when…
20 Customer Experience Influencers You Should Follow NOW
Sep 05, 2019
“Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to…